Terms & conditions
The conditions for the apartment rental is an agreement between you and the hotel. If no special agreement has been reached, the following applies: To book an apartment at StayAt you must be at least 18 years old. If you booked the apartment you are responsible for minors traveling in your party. Note that for conferences and group bookings, and if you have a cooperation agreement with StayAt, special rules apply.
Booking and confirmation
Your reservation is binding from the moment you receive a confirmation number. When ordering, you are required to provide your name, e-mail adress, arrival and departure, and method of payment. Confirmation can be made verbally, in writing or by e-mail.
Different rules apply for different prices; please view the detailed price information connected with your booking.
Access to the apartment
The apartment is at your disposal from 2 p.m. at the earliest on arrival day. You must leave the apartment by 12 p.m. on departure day.
Cancellation and dropout
The cancellation policy varies depending on the different prices, please read the detailed price information connected with your booking. The possibility to cancel your
reservation is determined by the price you have chosen at the time of the booking. If the pricing conditions allow cancellations, please follow instructions below on how to
cancel your reservation. Exceptions apply if another arrangement has been made at
the time of booking. You are obliged to replace any exceptional costs that were made regarding your order.
- 1 – 4 nights: Free cancellation at the latest 6 p.m. the arrival day. 1 night fee will be charged if cancelled later, or earlier departure
- 5 – 29 nights: Free cancellation at the latest 12 p.m. 3 days before arrival. 2 nights fee will be charged if cancelled later, or earlier departure
- 30 – 89 nights: Free cancellation at the latest 12 p.m. 10 days before arrival. 4 nights fee will be charged if cancelled later, or earlier departure.
- 90 nights or more: Free cancellation at the latest 12 p.m. 20 days before arrival. 6 nights fee will be charged if cancelled later, or earlier departure.
Early departure and indefinite stay
If you have made a booking for a specific period of time, but depart earlier, it may result in price adjustments regarding spent nights and booked nights until departure. Please contact your hotel for further information.
Hotel obligations and your own preferences
If the hotel can’t provide you the apartment you reserved, you are entitled to an equivalent or superior apartment in the hotel or in a hotel of a similar standard. Specify preferences when you order, so you can be sure that the hotel is properly equipped. All StayAt apartments are non-smoking. In violation of the smoking ban, the hotel is entitled to charge you. If you wish to bring a pet, please make this clear when ordering the apartment (additional charges apply).
For some prices, prepayment is required, while in other cases you pay on arrival. Please read the detailed price conditions. StayAt accepts the most common credit cards. Although, the hotel is not obliged to accept credit cards, checks, coupons or foreign currency unless the hotel has announced to do so.
Storage of valuables and luggage
The hotel has a legal right to, as security for claims against the guest, retain luggage. In some cases even to sell it, according to fixed rules. Do not leave your luggage unattended in public areas within the hotel. The hotel can store your luggage in a locked trunk as we offer storage, but will never take responsibility for submitted goods. The hotel has no obligation to store belongings of high value. The hotel has no strict liability for the property that you store in the apartment.
For security reasons, we only allow employees and checked-in guests in our apartments or other reserved areas. Make sure you know where the emergency exits, alarm buttons and fire extinguishers are located. You will find further information regarding security on the inside of the apartment door.
StayAt Hotel Apartments claims policy
StayAt Hotel Apartments operates according to the guidelines of VISITA, Swedish Hospitality Industry, regarding hotel accommodation in Sweden.
The hotel has no strict responsibility for the belongings you keep in the apartment and in safety lockers in the apartment. Should it be proven that the hotel or the staff of the hotel has acted irresponsibly, in neglect, or in some other way been the cause of property being lost or damaged, the hotel will take responsibility for the lost/damaged property.
StayAt Hotel Apartments has relevant insurance cover based on its operation. In the case claims are presented to StayAt Hotel Apartments, these will be forwarded to the current insurers who will investigate if possible neglect occurs.
In the case of possible loss or damage, StayAt Hotel Apartments recommends their guests to primarily report this to their insurer via travel-, home-, or service insurance. StayAt Hotel Apartments recommends guests to have satisfactory personal insurance and property insurance.