Terms & conditions

General

The following terms and conditions are based on the standard rules drafted by the hotel industry association – Visita. These have been adapted to the business of StayAt HotelApart AB (StayAt) as StayAt leases apartment hotels. This is to enable a long-term business relationship between StayAt and their customers, based on the customers’ needs for long-term accommodation.

Booking and confirmation

For safety and as an added service, contract customers should book via reservation@stayat.se. Booking is staffed during office hours and in case of emergencies, there is a phone number for the reception desk at each facility.

A booking is binding only upon confirmation and when the guest has received a booking number. When booking, the guest needs to state the guest’s name, the company name, the company’s email address, the guest’s email address, date of arrival and departure, as well as the payment method.

Confirmation is made in writing to the address provided or to one of the email addresses listed above.

Price

For companies with whom StayAt has a company agreement, annual volume-based prices are provided based on the agreed volume. Prices are adjusted annually in an appendix signed by the parties.

Companies without an agreement are only offered flexible pricing governed by market demand, which means that prices will vary over time. A signed company agreement is always based on the price appendix, which guarantees the customer’s price.

Access to the apartment

 A booked apartment will be at the guest’s disposal no later than 14.00 on the date of arrival and up until 12.00 on the date of departure.

Cancellation/changes in the length of stay

To avoid misunderstandings, any changes to the length of your stay must be made in writing or through one of the email addresses provided and linked to the booking. This applies to both extending and shortening the stay.

StayAt’s pricing model for apartment accommodation is based on lower prices for longer bookings. That is why the rules for cancellation depend on the length of the stay.

  • Hotel: (1 – 4 nights): May be cancelled at no charge up until 18:00 on the day prior to arrival. An extra night in addition to the number of nights used will be charged for later cancellations or earlier departures.
  • Short: (5 – 29 nights): May be cancelled at no charge up until 12:00 three (3) days prior to arrival. Three extra nights in addition to the nights used – although never exceeding the total number of nights booked – will be charged for later cancellations or earlier departures.
  • Extended: (30 – 89 nights): May be cancelled at no charge up until 12:00 ten (10) days prior to arrival. Ten extra nights in addition to the nights used – although never exceeding the total number of nights booked – will be charged for later cancellations or earlier departures.
  • Long term: (90 nights or more): May be cancelled at no charge up until 12:00 twenty (20) days prior to arrival. Twenty extra nights in addition to the nights used – although never exceeding the total number of nights booked – will be charged for later cancellations or earlier departures.

If StayAt incurred special costs in connection with the booking in question, StayAt reserves the right to invoice such costs.

Hotel obligations and your preferences

If StayAt is unable to provide a booked guest with an apartment corresponding to that which was booked, the guest is entitled to a better apartment in the hotel at no charge, or in a hotel or apartment hotel with the equivalent standard. This will not be done without written consent from a company representative.

If a guest wishes to bring a pet, notification must be made at the time of booking. Since StayAt’s hotels are used by people with allergies, StayAt provides a number of pet rooms. If pet rooms are available, a surcharge is debited for extra cleaning.

Payment

After the customary credit assessment, StayAt offers customers who have signed an agreement the option of having a stay of 1-29 nights invoiced at a later date. The stays and parking are paid monthly, in advance, against an invoice issued in connection with the booking. Payment and invoicing are always in SEK.

For security reasons, our establishments do not accept cheques, nor cash payments in any currency. Stays at StayAt for guests without an agreement must always paid in advance.

Storage of valuables and luggage

StayAt can store the guest’s luggage in a locked luggage room. StayAt accepts no liability for luggage left unattended in public areas of the hotel.

Valuables: StayAt cannot automatically accept liability for objects of unusually high value. The guest is therefore required to inform the reception staff that the luggage contains items of unusually high value, before accessing the room or submitting luggage for short-term storage.

In accordance with Visita’s recommendations, StayAt is only liable – and may be liable to pay compensation for such valuable items – if StayAt’s staff has been informed of the value of such items and thereafter took upon themselves to be responsible for it.

Your safety

For security reasons, we only permit guests who have checked in, and StayAt employees with reception, cleaning or other duties, to access the apartments or other booked premises. If a guest who has checked in wishes to receive a visitor, the reception must be notified.

It is incumbent on each guest to familiarise themselves with the locations of emergency exits, alarms and fire extinguishers. Detailed safety information is always displayed on the inside of the apartment door.

StayAt claims policy
StayAt operates according to the guidelines of VISITA, Swedish Hospitality Industry, regarding hotel accommodation in Sweden.

The hotel has no strict responsibility for the belongings you keep in the apartment and in safety lockers in the apartment. Should it be proven that the hotel or the staff of the hotel has acted irresponsibly, in neglect, or in some other way been the cause of property being lost or damaged, the hotel will take responsibility for the lost/damaged property.

StayAt has relevant insurance cover based on its operation. In the case claims are presented to StayAt these will be forwarded to the current insurers who will investigate if possible neglect occurs.

In the case of possible loss or damage, StayAt recommends their guests to primarily report this to their insurer via travel-, home-, or service insurance. StayAt recommends guests to have satisfactory personal insurance and property insurance.